Privacy Policy
1. Privacy at a Glance
General Notes
The following notes provide a simple overview of what happens to your personal data when you visit this website. Personal data is any data that can be used to personally identify you. For detailed information on the subject of data protection, please refer to our privacy policy listed below this text.
Data Collection on Our Website
Who is responsible for data collection on this website?
Data processing on this website is carried out by the website operator. You can find their contact details in the Legal Notice (Impressum) of this website.
How do we collect your data?
On the one hand, your data is collected when you provide it to us. This could, for example, be data you enter into a contact form.
Other data is collected automatically by our IT systems when you visit the website. This is primarily technical data (e.g., internet browser, operating system, or time of page view). This data is collected automatically as soon as you enter our website.
What do we use your data for?
Part of the data is collected to ensure the error-free provision of the website. Other data may be used to analyze your user behavior.
What rights do you have regarding your data?
You have the right to receive information about the origin, recipient, and purpose of your stored personal data free of charge at any time. You also have a right to request the rectification, blocking, or erasure of this data. For this purpose, as well as for further questions on the subject of data protection, you can contact us at any time at the address given in the Legal Notice. Furthermore, you have the right to lodge a complaint with the competent supervisory authority.
You also have the right to request the restriction of the processing of your personal data under certain circumstances. Details on this can be found in the privacy policy under "Right to Restriction of Processing".
Analytics Tools and Third-Party Tools
When visiting our website, your surfing behavior can be statistically evaluated. This is done primarily with cookies and so-called analysis programs. The analysis of your surfing behavior is usually anonymous; the surfing behavior cannot be traced back to you. You can object to this analysis or prevent it by not using certain tools. Detailed information on this can be found in the following privacy policy.
You can object to this analysis. We will inform you about the possibilities of objection in this privacy policy.
2. General Notes and Mandatory Information
Data Protection
The operators of these pages take the protection of your personal data very seriously. We treat your personal data confidentially and in accordance with the statutory data protection regulations and this privacy policy.
When you use this website, various personal data are collected. Personal data is data with which you can be personally identified. This privacy policy explains what data we collect and what we use it for. It also explains how and for what purpose this happens.
We would like to point out that data transmission over the Internet (e.g., when communicating by email) may have security gaps. Complete protection of data against access by third parties is not possible.
Notice Regarding the Responsible Party (Controller)
The responsible party (controller) for data processing on this website is:
The BrandOffice
Svenja Fischer
Im Zollhafen 24
50678 Cologne
Germany
The controller is the natural or legal person who alone or jointly with others decides on the purposes and means of the processing of personal data (e.g., names, email addresses, etc.).
Revocation of Your Consent to Data Processing
Many data processing operations are only possible with your explicit consent. You can revoke consent already given at any time. An informal communication by email to us is sufficient for this purpose. The legality of the data processing carried out until the revocation remains unaffected by the revocation.
Right to Object to Data Collection in Special Cases and to Direct Marketing (Art. 21 GDPR)
If data processing is based on Art. 6(1)(e) or (f) GDPR, you have the right to object to the processing of your personal data at any time for reasons arising from your particular situation; this also applies to profiling based on these provisions. The respective legal basis on which processing is based can be found in this privacy policy. If you object, we will no longer process your affected personal data unless we can demonstrate compelling legitimate grounds for the processing that outweigh your interests, rights, and freedoms, or the processing serves to establish, exercise, or defend legal claims (objection pursuant to Art. 21(1) GDPR).
If your personal data is processed for direct marketing purposes, you have the right to object at any time to the processing of personal data concerning you for the purpose of such marketing; this also applies to profiling to the extent that it is related to such direct marketing. If you object, your personal data will subsequently no longer be used for direct marketing purposes (objection pursuant to Art. 21(2) GDPR).
Right to Lodge a Complaint with the Competent Supervisory Authority
In the event of violations of the GDPR, data subjects have the right to lodge a complaint with a supervisory authority, in particular in the Member State of their habitual residence, place of work, or place of the alleged violation. The right to lodge a complaint exists without prejudice to any other administrative or judicial remedy.
Right to Data Portability
You have the right to have data that we process automatically on the basis of your consent or in fulfillment of a contract handed over to you or to a third party in a common, machine-readable format. If you request the direct transfer of the data to another controller, this will only be done to the extent technically feasible.
SSL or TLS Encryption
For security reasons and to protect the transmission of confidential content, such as orders or inquiries that you send to us as the site operator, this site uses SSL or TLS encryption. You can recognize an encrypted connection by the fact that the address line of the browser changes from "http://" to "https://" and by the lock symbol in your browser line.
If SSL or TLS encryption is activated, the data you transmit to us cannot be read by third parties.
Information, Blocking, Erasure, and Rectification
Within the framework of the applicable legal provisions, you have the right at any time to free information about your stored personal data, its origin and recipients, and the purpose of the data processing and, if applicable, a right to rectification, blocking, or erasure of this data. For this purpose, as well as for further questions on the subject of personal data, you can contact us at any time at the address given in the Legal Notice.
Right to Restriction of Processing
You have the right to request the restriction of the processing of your personal data. You can contact us at any time at the address given in the Legal Notice for this purpose. The right to restriction of processing exists in the following cases:
- If you contest the accuracy of your personal data stored by us, we usually need time to verify this. For the duration of the audit, you have the right to request the restriction of the processing of your personal data.
- If the processing of your personal data was/is unlawful, you can request the restriction of data processing instead of erasure.
- If we no longer need your personal data, but you need it to exercise, defend, or assert legal claims, you have the right to request the restriction of the processing of your personal data instead of erasure.
- If you have lodged an objection pursuant to Art. 21(1) GDPR, a balance must be struck between your interests and ours. As long as it has not yet been determined whose interests prevail, you have the right to request the restriction of the processing of your personal data.
If you have restricted the processing of your personal data, this data – apart from its storage – may only be processed with your consent or for the establishment, exercise, or defense of legal claims or for the protection of the rights of another natural or legal person or for reasons of important public interest of the European Union or a Member State.
Objection to Promotional Emails
We hereby object to the use of contact data published within the scope of the legal notice obligation for sending unsolicited advertising and information materials. The operators of the pages expressly reserve the right to take legal action in the event of the unsolicited sending of promotional information, such as spam emails.
3. Data Collection on Our Website
Cookies
Our website uses exclusively technically necessary cookies. Cookies are small text files that are stored on your end device and saved by your browser. They do not cause any damage to your computer and do not contain viruses.
These cookies are essential to provide basic functions of the website (e.g., for security functions, correct navigation structure, or session control).
The storage of these technically required cookies on your end device is based on Section 25 (2) No. 2 TDDDG (Telecommunications Digital Services Data Protection Act). The subsequent data processing is based on Art. 6(1)(f) GDPR. The website operator has a legitimate interest in storing technically necessary cookies for the error-free and optimized provision of its services.
Management and Deactivation via Browser
You can set your browser so that you are informed about the setting of cookies, allow cookies only in individual cases, exclude the acceptance of cookies for certain cases or in general, and activate the automatic deletion of cookies when closing the browser. If cookies are deactivated, the functionality of this website may be restricted.
Server Log Files
The provider of the pages automatically collects and stores information in so-called server log files, which your browser automatically transmits to us. These are:
- Browser type and browser version
- Operating system used
- Referrer URL
- Host name of the accessing computer
- Time of the server request
- IP address
This data is not merged with other data sources.
The collection of this data is based on Art. 6(1)(f) GDPR. The website operator has a legitimate interest in the technically error-free presentation and optimization of its website – for this purpose, the server log files must be recorded.
Contact Form
If you send us inquiries via the contact form, your details from the inquiry form, including the contact details you provided there, will be stored by us for the purpose of processing the inquiry and in case of follow-up questions.
The processing of this data is based on Art. 6(1)(b) GDPR if your request is related to the performance of a contract or is necessary for the implementation of pre-contractual measures. In all other cases, the processing is based on our legitimate interest in the effective processing of inquiries addressed to us (Art. 6(1)(f) GDPR) or on your consent (Art. 6(1)(a) GDPR) if this was explicitly requested.
Inquiry by Email, Telephone, or Fax
If you contact us by email, telephone, or fax, your inquiry including all resulting personal data (name, inquiry) will be stored and processed by us for the purpose of processing your request. We will not pass on this data without your consent.
The processing of this data is based on Art. 6(1)(b) GDPR if your request is related to the performance of a contract or is necessary for the execution of pre-contractual measures. In all other cases, the processing is based on your consent (Art. 6(1)(a) GDPR) and/or on our legitimate interests (Art. 6(1)(f) GDPR), as we have a legitimate interest in the effective handling of inquiries addressed to us.
The data sent by you to us via contact requests will remain with us until you request us to delete it, revoke your consent to storage, or the purpose for data storage no longer applies (e.g., after your request has been processed). Mandatory statutory provisions – in particular statutory retention periods – remain unaffected.
4. Plugins and Tools
Google Web Fonts
This page uses so-called Web Fonts provided by Google for the uniform display of fonts. The Google Fonts are installed locally. A connection to Google servers does not take place.
Online Appointment Scheduling via Google Calendar
For online appointment booking, we use the scheduling function of Google Calendar. The provider of this service for users in the EU/EEA is Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland (parent company: Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA).
1. Purpose and Categories of Data Processing
When you book an appointment via our Google Calendar page, we process the data you enter in the input mask (e.g., name, email address, telephone number, as well as the reason for contacting us or notes) and the selected date and time. This data is transmitted to Google and stored on Google's servers in order to carry out the booking process and manage the appointment in our calendar.
2. Legal Basis
The processing of your data in the context of appointment scheduling takes place for the implementation of pre-contractual measures or for the performance of a contract pursuant to Art. 6(1)(b) GDPR. If you have given express consent during the booking process, Art. 6(1)(a) GDPR is the legal basis. In addition, we have a legitimate interest in efficient and uncomplicated appointment management and customer identification pursuant to Art. 6(1)(f) GDPR.
3. Data Processing Agreement and Third-Country Transfer
We use the service within the framework of Google Workspace and have concluded a Data Processing Agreement (DPA) with Google. Google processes your data exclusively on our behalf and in accordance with our instructions.
Insofar as data is transferred to Google servers in the USA or to other third countries outside the European Economic Area (EEA), this is done on the basis of the EU-U.S. Data Privacy Framework (DPF) as well as the Standard Contractual Clauses (SCC) of the EU Commission.
4. Storage Period
The data entered by you remains with us and in Google Calendar until the purpose for data management no longer applies (e.g., after completion of your request/appointment) or you request us to delete it, provided no statutory retention obligations conflict with this.